Roksit Support Service is industry recognized because Roksit understands that true Customer Service is not just about answering questions on the phone. True Customer Service is about recognizing a customer’s need before the customer makes an inquiry. Roksit products and services include the following:
- 24×7 access to Customer Service Center & technical experts
- Online support tools: product portals, product knowledge base
- Alerts & notification: product updates, new releases, maintenances
- Technical Account Management (optional service with additional fees)
- Customer feedback loop
If we can’t answer your question, we will get it to the right person and track it so that it is resolved fast. Please call us for urgent requests.